Verification at Matchbook: what we ask for and why
To verify your account at Matchbook, you send us three kinds of evidence: a photo ID, proof of address and, where we ask for it, proof of the payment method you use. That is the whole KYC (Know Your Customer) routine, and it only works if the details on every document match the details you gave when you registered.
Why these checks are required
We run these checks because we are a regulated operator and must confirm that each customer is who they say they are and is aged 18 or over. It is a procedural step, not a penalty. Most players only deal with it once, then carry on betting on the exchange or playing at Matchbook Casino as normal.
When we may ask for documents
We can request documents at different moments, for instance after registration or when you want to take money out. If we write to you, reply through the same account email so everything stays on one file.
How to upload your documents to your Matchbook account
Uploading takes a few minutes if your files are ready beforehand. Work through the steps in order.
Step-by-step upload process
- Log in to your account from your usual device. If you need a hand getting in, read our Matchbook login guide first.
- Open your account area and go to the verification or documents section.
- Choose the document type you are sending: ID, proof of address or payment proof.
- Photograph or scan the document in good light, flat on a plain surface, with every corner and all text visible.
- Upload the file and repeat for each document we requested.
- Wait for our confirmation message, and do not send the same file several times.
Help if the upload does not work
If you are unable to upload, or you are unsure which document to send, contact our team through Live Chat or write to support@matchbook.com and describe what you see on screen.
Keeping your Matchbook verification smooth
A little preparation avoids most delays. Make sure the name, date of birth and address you entered at sign-up are accurate before you ever need to verify, because mismatches cause more trouble than any other issue. Our Matchbook bonus page lists the current offers, and each one carries its own terms, so confirm your account is in order before you rely on any of them.
Verification also supports responsible play. You must be 18 or over to bet with us. If gambling stops being fun, set limits or take a break, and speak to GamCare on 0808 8020 133 (gamcare.org.uk). Because we are licensed by the UK Gambling Commission, you can also register with the national self-exclusion scheme, GAMSTOP, which covers our brand.
Frequently Asked Questions
Which documents do I need to verify my Matchbook account?
- You need a valid photo ID such as a passport, driving licence or national identity card, plus a recent proof of address in your name. We may also ask for proof of the payment method you use, such as a card photo or e-wallet screenshot.
How do I upload documents to Matchbook?
- Log in, open the verification or documents section of your account, choose the document type and upload a clear photo or scan. Repeat for each item we requested, then wait for our confirmation. Live Chat can help if the upload will not work.
How long does Matchbook take to review my documents?
- We review submissions manually and do not state a fixed time. Clear, complete files tend to move through more smoothly, and we will message you once the review is finished or if anything is missing.
Why did Matchbook reject my verification document?
- Common reasons are a blurry or cropped image, an expired ID, a name or address that does not match your account, an outdated proof of address, or a file that looks edited. We will tell you which issue applies so you can resubmit.
Do I need to hide any details on my payment proof at Matchbook?
- For a card, cover the middle digits and the security code on the back, but keep your name and the first six and last four digits readable. Do not hide the name or date on any other document.