Matchbook Terms & Conditions

Matchbook is operated by Triplebet Limited. We hold a licence issued by the UK Gambling Commission, licence number 39504, and we offer our products to customers in Great Britain under that authority. By opening an account, you agree to these terms in full.

You must be at least 18 years old. No exceptions. We may ask for proof of age at any time, and if you cannot supply it, we will restrict or close your account. You must also be physically located in, and legally permitted to gamble from, the United Kingdom when you use our services. If gambling is unlawful where you are sitting, you may not play.

Our platform runs in pounds sterling (GBP). Funds are held, staked and settled in that currency only.

One person, one account. Duplicate registrations, shared logins and accounts opened on behalf of someone else are not permitted, and we reserve the right to void any winnings or bets linked to them. Every detail you give us at sign-up must be true, current and your own: your legal name, your date of birth, your address, your contact details.

Your password is yours to protect. If you suspect someone has used your login, tell us straight away through the channels on our contact page. Until you do, activity on the account is treated as yours.

We may verify your identity before or after you deposit, and again whenever our checks require it. Expect to provide identity documents and, where relevant, proof of address or source of funds. We do this to meet our legal duties on age verification and anti-money-laundering, not to inconvenience you. Until verification is complete, we may limit deposits, withdrawals or play.

Every offer on Matchbook has its own rules, shown on the promotion itself, and those rules sit alongside these terms. If the two conflict, the promotion's specific terms win for that offer.

Several of our offers are paid as Free Bet tokens rather than cash. Our welcome rebate, for example, returns 20% of qualifying Matchbook Exchange losses up to £1,000, with a maximum of £200 per event, and only Exchange markets count. Losses on Multiples, Bet Builders, casino or other products are excluded. Tokens expire seven days after they are credited, so use them or lose them. Other promotions, such as our 110-day commission-free period or our monthly Multi and Bet Builder rebates, carry their own caps and expiry dates, which we set out on each offer page.

One bonus claim per person, household, device and payment method unless an offer says otherwise. If we find bonus abuse, such as opening linked accounts or placing bets designed to guarantee a return regardless of outcome, we may withdraw the bonus and any winnings it produced.

We expect honest play. You must not use bots, scripts or automated tools, exploit software errors, collude with other customers, or place bets using information you know to be insider or illegally obtained. Money laundering and fraud are criminal matters; we report suspected cases to the authorities as the law requires.

Where we reasonably suspect a breach, we may freeze the account, cancel bets, withhold winnings and close the relationship. We will explain our decision unless the law prevents us from doing so.

If gambling is causing you harm, help is there. Deposit limits, time-outs and self-exclusion are available in your account, and you can read more on our responsible gambling page. You can also speak in confidence to GamCare on 0808 8020 133 or at gamcare.org.uk.

You can close your account whenever you like by contacting support. We may close or suspend it if you breach these terms, if the law requires it, or if we withdraw a product. Any eligible balance will be returned to you, subject to completed checks. Accounts left unused for a long period may be treated as dormant, and we will try to reach you before taking any action on a remaining balance.

We do not exclude liability where the law forbids it. Beyond that, we are not responsible for losses caused by events outside our control, such as internet failures, third-party outages or your own device. Gambling carries risk, and we cannot be held liable for losses from your bets.

Unhappy with something? Write to us first through live chat or by email at support@matchbook.com, and we will investigate. If we cannot settle the matter, you may refer it to an alternative dispute resolution provider approved for our licence, and you retain your rights before the UK Gambling Commission and the courts. These terms are governed by the laws of England and Wales.

We may change these terms when our services, the law or our licence conditions require it. Material changes will be notified to you, and continuing to use Matchbook afterwards means you accept the updated version. See also our privacy policy for how we handle your data.

Deposits must come from a payment method registered in your own name. Third-party funds are not accepted. Once a deposit is credited, you are responsible for how you use it; please gamble only with money you can afford to lose.

To withdraw, request a payout to the same method you used to deposit wherever we can. We may ask you to complete identity checks before releasing funds, and we may hold a withdrawal while we complete them. We do not publish a fixed processing time here, so we will not promise one; if a request needs further review, we will tell you why.

We may reverse credits made in error, whether a technical fault, a mispriced market or a mistaken payment. If funds were paid to you wrongly, they remain ours and we may deduct them from your balance.